TOTAL DOMINATION

TOTAL DOMINATION TUENTI SHUTDOWN

  • Total Domination Tuenti Shutdown Support
    After careful consideration we have made the difficult decision to retire the dedicated Tuenti server for this title on May 14th, 2013. While it is never easy to shut down support for any of our titles, falling user participation and payments have left us with little choice.

    We understand that for many of you this is more than a game, it is a community. We hope to see you on our main server http://td.plarium.com/. If you have paid for Crystals in this game, we are more than happy to help you move your investment to one of our other communities as smoothly as possible.

    Please read the following Frequently Asked Questions for more information on what to do next.
  • Why is Plarium closing its Tuenti server?
    There are no longer enough players on this server to pay for the server space and support staff required to keep it online.
  • What will happen to my units and my game progress?
    Sadly, we won’t be able to transfer any of your past game progress – this includes any buildings, units, research, rankings, or achievements you may have earned in the game.
  • Will I still be able to play the game in Spanish?
    Yes! We have Spanish localization to all our other live game servers, but you will now be playing live with other users from around the world, all speaking in their native languages.
  • What happens to all the money I spent on Crystals?
    While we can’t refund your money, if you have bought Crystals in the game before we can transfer 100% of all Crystals you’ve purchased to a new account. If you have bought Crystals and would like them credited to a new account:

    1. Create a new account on the main game server.
    2. Send an email with the coordinates of your old sector on Tuenti server and the coordinates of your new sector on the main server: geo_support@plarium.com

    Once we have confirmed your purchase history, we will credit your new account within 4-5 business days.
  • How do I start a new account on the main game server?
    Being at the website, click the “GAMES” button in the top menu, choose TOTAL DOMINATION and click PLAY NOW button. Follow the steps to create the new game account. You will restart the game at the beginning of the game tutorial.

    Or you can use the direct link td.plarium.com

    IMPORTANT: You MUST create your new account BEFORE emailing us to receive your Crystals!
  • Will I receive a confirmation email once the transfer has been made?
    No. Once the transfer has been made your new balance will be shown automatically in the game bank.

I JUST LEFT THE HYVES SERVER, WHAT NOW?

  • Total Domination Hyves Shutdown Support
    After careful consideration we have made the difficult decision to retire the dedicated Hyves server for this title on May 1st, 2013. While it is never easy to shut down support for any of our titles, falling user participation and payments have left us with little choice.

    We understand that for many of you this is more than a game, it is a community. We hope to see you on our main server http://td.plarium.com/. If you have paid for Crystals in this game, we are more than happy to help you move your investment to one of our other communities as smoothly as possible.

    Please read the following Frequently Asked Questions for more information on what to do next.
  • Why is Plarium closing its Hyves server?
    There are no longer enough players on this server to pay for the server space and support staff required to keep it online.
  • What will happen to my units and my game progress?
    Sadly, we won’t be able to transfer any of your past game progress – this includes any buildings, units, research, rankings, or achievements you may have earned in the game.
  • Will I still be able to play the game in Dutch?
    Yes! We have Dutch localization to all our other live game servers, but you will now be playing live with other users from around the world, all speaking in their native languages.
  • What happens to all the money I spent on Crystals?
    While we can’t refund your money, if you have bought Crystals in the game before we can transfer 100% of all Crystals you’ve purchased to a new account. If you have bought Crystals and would like them credited to a new account:

    1. Create a new account on the main game server.
    2. Send an email with the coordinates of your old sector on Hyves server and the coordinates of your new sector on the main server: geo_support@plarium.com

    Once we have confirmed your purchase history, we will credit your new account within 4-5 business days.
  • How do I start a new account on the main game server?
    Being at the website, click the “GAMES” button in the top menu, choose TOTAL DOMINATION and click PLAY NOW button. Follow the steps to create the new game account. You will restart the game at the beginning of the game tutorial.

    Or you can use the direct link td.plarium.com

    IMPORTANT: You MUST create your new account BEFORE emailing us to receive your Crystals!
  • Will I receive a confirmation email once the transfer has been made?
    No. Once the transfer has been made your new balance will be shown automatically in the game bank.

I have a technical problem.

  • The game won't load.
    Clearning cache in Internet Explorer 4.x and Up
    Click "Tools" from the Internet Explorer menubar
    Click "Internet Options..."
    Click the "General" Tab
    Click the "Delete Files" button in the "Temporary Internet files" section If you still have a problem, repeat the steps above and restart the computer.
    Clearning cache in For Firefox 1.x and Up
    Click "Edit" from the Firefox menubar
    Click "Preferences..." from the "Edit" menu
    Expand the "Advanced" menu by clicking the plus sign
    Click "Cache"
    Click the "Clear Cache" button
    Clearning cache in Opera
    Click "Edit" from the Opera menubar
    Click "Preferences..." from the "File" menu
    Click the "History and Cache menu"
    Click "Cache"
    Click ok to close the Preferences menu
    Clearning cache in Google Chrome
    In the browser bar, enter: chrome://settings/clearBrowserData Select the items you want to clear (e.g., Clear browsing history, Clear download history, Empty the cache, Delete cookies and other site and plug-in data). You can choose the period of time for which you want to clear cached information from the Obliterate the following items from: drop-down menu. To clear your entire cache, select the beginning of time. Click Clear browsing data.
    Clearning cache in Apple Safari
    From the Safari menu, select Reset Safari... . From the menu, select the items you want to reset, and then click Reset. As of Safari 5.1, Remove all website data covers both cookies and cache.

    If you still experince some problems after clearing your browser's cache please follow the steps in the document below:

    Instructions

I have a general question about the game.

  • How do I start the game all over?
    You can't. There are no dead ends in the game, but there is also no restarting on the same account. Don't worry: even if you make some mistakes in the beginning, you can always develop your Sector up to a higher level and fulfill all of the General's Tasks. Be sure to follow the instructions in the order that they're given or you'll slow down your Sector's development by using up your resources too fast. If this happens, just wait awhile until you collect enough to continue.
  • Why I can't attack a particular player?
    • New User Protection: Players up to level 9 can attack other players but their sectors are safe from attack.
    • All players who are under level 15 or who have been registered for less than 5 days can attack only the players of that group.
    • Upon reaching level 15, you may only attack players who are also of level 15 or higher.

    You can't begin any military activity until you have constructed the Parade Ground, the Command Center, and the Barracks. You must also have researched Artificial Intelligence, Implants, and Battle Formations Technologies and purchased at least one unit.

  • How do I modify or remove existing Buildings?
    Click the "Edit" button in the top right panel. You can move all of your structures, but only Improvements can be permanently deleted once they have been constructed. Remember that you can expand your Sector if you find yourself running out of space. You can also upgrade Defensive constructions to higher levels.
  • When can I attack other Sectors?

    New User Protection: Players up to level 9 can attack other players but their sectors are safe from attack. Attacking a sector higher than level 9 will remove your New User Protection!


    All players who are under level 15 or who have been registered for less than 5 days can attack only the players of that group. Upon reaching level 15, you may only attack players who are also of level 15 or higher.


    You can begin military activity only after you have constructed the Parade Ground, the Command Center, and the Barracks. You must also have researched Artificial Intelligence, Implants, and Battle Formations Technologies and purchased at least one unit.

  • What does "Invasion" mean?
    Invading other Sectors proves you're stronger than your rivals and lets you place in the Invasion Rankings. The Top 10 players are rewarded with Crystals every week. Invading an opponent does not eliminate him; you simply occupy the opponent’s sector until he is either liberated or no longer playing the game. This is the "Domination" part of "Total Domination."
  • Where did the General's Reinforcements go?
    The General's Reinforcements are in your Sector. Open the "My Sector" tab at the Command Center to view them. You can't command someone else's Reinforcements.
  • I'm below level 9. Why did I get attacked?
    If you attack ANY player above Level 9, YOU LOSE YOUR NEW USER PROTECTION! If you initiate a war with another Sector while you're both below Level 15, the battle will continue even if one player promotes to the Senior levels above Level 15.
  • My Caravan is missing!
    Check the "Caravans" tab at the Trade Gateway.
  • Can I cancel an attack, construction, or upgrade?
    You have 50 seconds to cancel an order such as sending Troops, Caravans, building construction, and upgrades. You will receive a refund of 80% of the construction or upgrading cost if you cancel the order.
  • Why did I acquire 0 Resources after my last Raid?
    There is a weekly cap of 50,000 Resources than can be gained from looting or gifting in each Sector. You can go back and Raid this Sector again next week. Resources are calculated within the last 7 days.
  • How do I know if someone has launched an attack against my Sector?
    You will see a countdown timer in the left section of the game window when someone is planning to attack or invade your Sector. Go to the Command Center and open the "Tracking" tab to find out who's launched an attack against you. Open the "Send" tab at Command Center, activate the "Enemies" filter, and choose the attacker's Sector coordinates to get to their Sector. You will return to the Map next to your enemy's location when you close the Command Center window. After you check the Attack Timer, use the Mail Network or any other method to call for Reinforcements from your Friends.
  • Can Buildings be destroyed?
    No, they can't. You lose only Troops and Resources if you fail to defend your Sector. The stronger the enemy force is, the more units and Resources you will lose during a defeat.
  • Can I skip the tutorial?
    You can complete the General's tasks at any time you choose, but it is HIGHLY recommended that you follow the instructions in the order that they're given. Otherwise, you risk slowing down your Sector's development by using up your resources too quickly. You'll also be passing up an easy opportunity to earn Crystals early in the game. Some of the rules and instructions are complex, so take the time to learn how to complete basic tasks. If you wish to skip ahead, you can refer to the Guidelines menu.
  • How do I recall Troops?
    Go to the Command Center and open the "Garrisons" tab. Click "Recall" and choose the number of units you want to recall. If you recall all of your Troops from an occupied Sector, you will be surrendering that sector. Send reinforcements BEFORE Recalling troops if you want to re-balance your occupying forces.
  • Why do I need Crystals?
    Crystals give you extra advantages in the game. Spend your Crystals to:
    - Get a 3-day boost to your Uranium, Titanium or Credit production by 25%
    - Boost the rate of your Building construction, Technologies research, and Troop production
    -Produce Elite Troops units
    - Purchase Perimeter constructions and Improvements
    - Expand your Sector and Parade Ground

    Purchase additional Crystals at the Bank by selecting the "Bank" button in the top right corner of the game window. You can get Crystals in lots of ways, such as by:
    • Completing the game tasks
    • Leveling up
    • Playing the game 5 days in a row
    • Taking top Ranking positions
    • Earning achievement rewards
  • How do I get more Crystals?
    You can purchase additional Crystaks at the Bank by selecting the "Bank" button in the top right-hand corner of the screen. You can also earn Crystals by actions within the game, such as by:
    • Completing game tasks
    • Leveling up
    • Playing the game for 5 days in a row
    • Placing in the Top Ranking positions
    • Earning Achievement rewards
  • Why don't I get a bonus every day?
    Total Domination rewards careful planning and maintenance of your Sector and current battles on a regular basis. You can earn 50 Crystal each week by playing the game for 5 days in a row.
  • Why do I need Resources?
    You need them to research Technologies, construct Buildings, and produce Troops. Upgrade Bank, Warehouse, Vaults, and your Mines to increase the rate at which you collect Resources. Hover your mouse over the "Resource" panel in the top left corner of the game window to find out how many Resources you have available.
  • I run out of Credits all the time. Why is this happening?
    All Buildings and Troops slowly consume Credits. You get a warning in Military Buildings if you don't have enough Credits. Hover your mouse over the "Resources" panel in the top left corner of the game window to find out how many Resources you're consuming or gaining. If you do not have enough Credits to maintain your Troops, they will start to die.
  • What are my Advisors for?
    Advisors report to you on changes in your Sector and in your Allies' Sectors. This helps you to understand what's happening in the game, and to interact with other players more effectively.
  • Why do I need the Parade Ground?

    The Parade Ground is where you place and view your units. They can be moved, rotated, or removed without affecting the actual number of your Troops. You can also view your Friends' Parade Grounds. Go to a Friend’s Sector and click "Troops.”

    You've worked hard to build up your Military force. This gives you somewhere to show it off and see what you've accomplished.

  • How do I get Modules?

    Your Tech Advisor will give you a new technology Module once each day. Play the game every day and collect more Modules to begin Research on some of the more advanced Technologies. You can also exchange Modules with your Friends, with a maximum of 2 per day.The more often you and your Friends play the game, the more Modules you can exchange.


    You can also exchange Modules at the Trade Gateway. IMPORTANT: Your Researchers will NOT always discover the Module you need for the Technology you want. You may have to Trade for Modules you're missing with other players in order to progress through the game faster. Modules can only be Traded for other Modules; they cannot be traded for Resources or Credits.


  • Why did my Modules disappear?
    When you sell or exchange Modules, you do not retain a copy. These are physical components, not schematics. They will also disappear after you research the Technology they were required for.
  • Can I change my Sector’s name?
    Go to the Senate and open the "Statistics" tab. The option to change your name will appear in the top right corner.
  • How do I level up?
    Research Technologies, construct and upgrade Buildings, and destroy your Enemies' Troops to in order to earn Experience Points. Every time you collect the required number of Experience Points, you will level up and get a certain number of Crystals as a reward. To track your progress, check the Experience progress bar on the top panel.
  • Are there any bonuses in the game?
    Once a day you can find Resource and Credit containers around you and your Friends' Sectors. You also get a new Module from your Tech Advisor each day. There is a 50 Crystal reward every time you play the game 5 days in a row, and you will be rewarded with Crystals when you complete each of the Achievement tasks.
  • Why does the game switch from full-screen mode to windowed?
    Whenever you enter text, the game will automatically switch out of fullscreen-mode. Unfortunately this is a characteristic of the network platform and cannot be changed.
  • How do I know when my Troops have been sent to another Sector?
    Go to the Command Center and open the "Tracking" tab to check current information about your Troops' location and movement.
  • How do I recon other Sector?
    Research Antigravitation technology, construct the Air Field, and produce Recon Drones to recon other Sectors. Go to the Command Center and open the "Send" tab to send your Recon Drones on a mission. Another option is to find a Sector on the Map and choose "Recon" from the drop-down menu.
  • How do I defend my Sector from Enemy Intelligence?
    The more Recon Drones you have in your Sector, the higher your chances are of repelling an Enemy Intelligence recon attempt. You can also install Sensors along your perimeter to increase your Sector's Intelligence Defense rating and the defensive capabilities of the Recon Drones in your Sector.
  • What is a Defense Bonus?
    Defense Bonuses increase your Troops’ defensive rating. Build Defensive constructions, such as Walls, Towers, Gun Turrets, etc., to increase your Sector's overall Defense Bonus. You can also build Improvements, such as Electric Fences and Roads.
  • How is the outcome of a battle calculated?
    Player 1 attacks. Player 2 defends. “A” is the total value of all of Player 1's attacking units' offensive levels. “B” is the total value of all of player 2's defensive levels. Players' losses are calculated depending on these aggregate values. If: А = 15,000 Offense and B = 20,000 Defense, then Player 1 loses approximately 55% of his Troops. Player 2 loses 45% of his Troops. There's a chance the ratio will be changed so that the attacker loses slightly more units as the game continues to be refined.
  • Why did I lose all my Troops when my Sector was attacked?

    Troops can be either Offensive and Defensive, with the exception of Cyborgs which have the same value for both. Click on the unit when purchasing it to see its detailed stats. A Red border indicates Offensive Troops, while a Green one means they're defensive.


    Defensive units are essentially useless when attacking, but are highly effective at protecting a Sector or Deposit. Conversely, Offensive units are designed for attacks but have a low defense value. If your Sector has tons of Offense and no Defense, don't be surprised when you get Invaded.

  • How can I expand my Sector's Resource cap?
    Construct and upgrade extra Warehouses and Banks to increase your account capacity. You may only build additional Banks or Warehouses when the preceding ones have been upgraded to Level 20. You may build a maximum of 3 of each Building.
  • Can I contact Commanders of other Sectors?
    Send messages to other players by using the Network Mail Server – click the "Mail" button in the top left corner of the game window or the envelope icon next to each Sector you see on the Map.
  • Why don't I get instructions from the General anymore?
    Because you've completed your training! You've finished all of his tasks and are now ready to face the Total Domination world on your own. You will periodically get messages from Gen. Winters about changes in the game over the Mail Server.
  • Where can I view a unit's stats?
    Click "More" above each unit when purchasing to view its characteristics.
  • How do I expand my Sector?
    Invite more Friends to expand your Sector up to 3 times for free! Use Crystals for further Sector expansion.
  • Can I send Crystals to other players?
    No, you can't.
  • How do I increase the rate of my Credit acquisition?
    Upgrade your Vaults and Bank to gain more Credits. You can also use Crystals to boost Credit acqusition by 25% for 3 days.
  • How do I research Technologies?
    Collect the full series of Modules required to research a given Technology. Depending on the Technology, between 2 and 12 Modules are required to begin research. Each day that you play you will receive a new Module that applies to an un-researched Technology. If you get two or more identical Modules, you can trade them for the Modules you need at the Trade Gateway. Once you have collected the full set of required Modules, you can begin researching that Technology. Remember, in order to research some of the Technologies, you need to construct certain required Buildings in your Sector first. Make sure you have the required Buildings before attempting research.
  • How do I sell my Modules?
    Go to the Research Center, select the Module you wish to sell and click "Sell."
  • Why do I get identical Modules?
    Your Scientists randomly pick a new Module each day. If you receive 2 or more identical Modules, you can still take advantage of them by trading the extras for Modules you need at the Trade Gateway.
  • How do I maximize space in my Sector?
    You can use the "Edit" button to move around objects and Buildings so that they use your existing space more efficiently. You can also expand your Sector by using Medals or by inviting more Friends.
  • Who pays to maintain Reinforcement Troops?
    Your Troops will always consume only YOUR credits, not matter where they are. All other Troops are maintained at their owner's expense.
  • Why didn't I earn any Raid Ranking points?
    Raid points are the amount of Resources you carried off during Raids, minus the amount of Resources carried off from your Sector by raiders. If you get a negative number of Raid points as a result, you will not place in the Raid Rankings and will earn no Raid Ranking points.
  • How do I liberate my sector from an Invasion?
    One of your Friends can liberate your Sector by sending you offensive Reinforcements, or you can overthrow the occupant yourself. Simply build enough offensive Troops and click "Liberate" under the Invader's name.
  • When do I get my Invasion points?
    Invasion points are given immediately, but you may have to wait a few minutes until they are displayed in your Profile.
  • How do I upgrade my Troops?
    You can upgrade your Troops either by going to the Tech Tree and upgrading the Technology that unlocked the unit, or by clicking "More" above the unit's icon in the description window and selecting the desired level.
  • How do I accelerate Troop production?
    You speed up Troop production by clicking the "Boost" button. You may only Boost the production line that is currently in progress.
  • I have reached 10 Raid attempts. When do I get more?
    You will receive a new Raid attempt every 2.5 hours.
  • Why are there different Mine ratios for different players?
    Some Sectors have more Uranium Mines, and others have more Titanium Mines. The amount of Uranium and Titanium ore available in each Sector is varied in order to encourage Trading with other players at the Trade Gateway. You can exchange excess resources for ones you need, or sell them for additional Credits.
  • How will I know if I'm about to be Reconned?
    Recon Drones can not be detected while they are en route, so there is no warning. Your Combat Advisor will tell you whether you were successfully reconned only after the fact.
  • How do I create my own Clan?
    You must reach level 30 before you can create a Clan. Go to the Embassy and open the "My Clan" tab, enter a unique name for your Clan, and design a logo with the help of the logo generator. You can send other players invitations to join your Clan via the Friends list or by going to your Friend's Sector and clicking "Invite" on the Actions menu. You can cancel sent invitations in the "Invitations" tab of your Clan. You can accept or decline the requests to join your Clan in the "Applicants" tab of your Clan.
  • How do I expand my Sector if I have installed the Walls?
    Expanding your Sector does not affect the number of Defensive emplacements you have installed. However, after expanding your Sector, each side of the Perimeter will be longer so you may notice unfilled spaces. Purchase more Perimeter constructions in order to fill the gaps, and move and edit your emplacements to look more contiguous. These gaps do not negatively effect your Defensive Bonus.

Frequently Asked Questions about TrialPay offers

  • I Missing crystals
    Where are my crystals? I have completed an offer.
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    If it has been 1 business day since you completed an offer and you still haven’t received your rewards, please locate the offer on My Offer Status and click its "Report a problem" link to contact TrialPay. Note that you must have the advertiser's confirmation e-mail as proof of completion in order to claim missing rewards.
    I did not receive my crystals after I completed a survey, task, or video offer.
    If you did not receive your rewards immediately, the advertiser has determined that your completion attempt did not qualify for credit. Unfortunately we cannot award you credit without approval from the advertiser.
    Can I go directly to the advertiser's website and complete the offer, or complete it over the phone, and still earn the crystals?
    No. If you click an offer and are not taken to the advertiser's website, the offer may be expired, or experiencing technical problems. Do not go to the advertiser's website on your own and complete the offer or complete it over the phone — you WILL NOT receive credit. In order to receive credit, you MUST click the advertiser's offer in the TrialPay offer window and complete the offer in the new window that appears.
    I didn't get a confirmation e-mail from the advertiser as proof of completion.
    Please check your junk mail or spam folders first. If you did not receive a confirmation e-mail, you'll have to contact the advertiser directly and request a confirmation e-mail. We cannot award you game currency without proof of completion.
    I received my crystals but now they are gone. Where did they go?
    Unfortunately TrialPay does not have access to your game currency usage history. They can only tell Plarium when to issue you credits. Please contact Plarium support team for further assistance with this concern at the following email address: geo_support@plarium.in.ua
  • II Completing an offer
    I get a connection error when I access an offer.
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    • In the new window that appears with the local deal, change the city location and find a deal for your city.
    • Complete the offer.

    Please note that you MUST use the new window that appears in step 2 to change your city and purchase a deal. If you open a new browser window on your own or go directly to the local deal site and purchase a deal, you will not receive your game currency.
    Why do some Groupon (or LivingSocial, Tippr, etc.) local deals appear on their website but not in the list of available offers?
    We are unable to show some deals due to technical reasons. However, you can still purchase them and earn crystals by following these steps:
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    Please note that you MUST use the new window that appears in step 2 to change your city and purchase a deal. If you open a new browser window on your own or go directly to the local deal site and purchase a deal, you will not receive crystals.
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    I completed an offer earlier that rewards more crystals now. Can I receive the difference?
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    I don't see any offers.
    You probably aren't eligible for any offers at this time. This could be because there are no offers available in your location, or because you have already completed them all.
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    What are Facebook Credits, how do I use them, and how do I get them?
    Facebook Credits are a virtual currency you can use to buy virtual goods in many games and apps on the Facebook platform. Please check Facebook's Help Center to learn more about how to use or get Facebook Credits.
    Can I really earn game currency for free?
    Yes! If you complete one of our offers by fulfilling all of its requirements, the offer's advertiser will reward you with game currency. Some offers require a purchase, while others require you to try a service, take a survey, or watch a video. We connect you with advertisers willing to buy game currency for you in exchange for trying or buying their own products or services.
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    My question wasn't answered above.
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    To inquire about a specific offer or missing rewards, please locate the offer on your offer status page and click its "Report a problem" link.

I want to know more about in-game policies

  • Multi – Accounting Policy
    Multi – Accounting Policy

    By using Plarium’s Services players agree NOT to have more than one account at any given time, and shall not create an account using a false identity or information, or on behalf of someone other than yourself. It also keeps in line with Facebook Policy and we are legally obligated to follow up all reports of multi-accounting when we receive them.

    Players found to be in violation of this policy will receive disciplinary action. Their alternate accounts will be permanently blocked without noticed, though they may retain access to one primary account at the discretion of the Plarium Customer Support Team contingent upon a commitment to create no further accounts in the future. Additional violations may result in permanent banning from the game.

    We understand that multiple players may share the same IP address. These players may still need to prove they are different people. If you have had your account blocked due to suspicion of multi-accounting, you must individually contact our Support Team for us to determine the authenticity of your account..

    How to Report Multi-Accounts.
    When reporting multi-account abusers, we ask that all our players use the following procedure: gather as much evidence as possible -- be it screenshots, links to profiles, locations in the game, etc. -- and then e-mail it to Customer Support. You can also use the designated threads on our official social boards

    We carefully review all of these reports, and sometimes this can take a bit of time. We ask for your patience.
    Please note that in some situations we may be unable to tell you the specific outcome of our investigations, as it may violate the privacy of our users.
  • Reimbursement Policy
    Reimbursement
    We strive to provide a fun and stable environment for players to enjoy the game play. Unfortunately, technical issues can occasionally arise that may disrupt the game service. While we cannot prevent all such possible issues, the Support Team strives to help players who experience technical problems as quickly and efficiently as possible.

    If you experience a technical issue while you're playing and some loss have occurred, you may contact Support Team via designated e-mail letting us know what happened. Please provide the screenshots, detailed description of your issue and your request. We cannot accept player claims without supporting documentation as definitive evidence for these cases. When we receive a request for reimbursement, a Support Team member will review your request, verify the details, and take the appropriate action the sole discretion of the Support Team and Support Team Supervisor.

    No Plarium employee outside of our designated Support Team is authorized to reimburse you or appeal the team’s decisions. This process also delivers important feedback to our development team about possible glitches in our game system that helps us improve the game.

    As a rule, reimbursements will not be given by Plarium unless the Support Team is able to verify that the loss occurred due to a game irregularity outside of normal gameplay, primarily as the result of a documented bug or server error. All reimbursement requests must be sent within a week (7 days) from when the loss occurred. After that time we will not provide reimbursement.

    Issues which are NOT considered valid for reimbursement include, but are not limited to, the following:
    • Potential or theoretical gain. Only assets lost when already in possession of the player are eligible for reimbursement.
    • Any losses attributable to problems with a player's system (i.e. computer, Internet connection, etc.) or any system owned by a third party are not eligible for reimbursement.
    • Being banned from the game for violating the In-Game Policies.
    • Timing out due to being away from your computer.

    No guarantee of reimbursement is given or implied through the policies outlined here. The Customer Support team must investigate each case and reimbursements are given on a case-by-case basis. Plarium will at no point provide cash refunds, and will reimburse only with game currency of virtual products at their sole discretion.

    Spamming with petitions or e-mails requesting reimbursements or giving false information in an attempt to have compensation is not permitted and may result in disciplinary action being taken against your account.
  • Harassment Policy
    Harassment Policy.

    This game is meant to be highly competitive. One result of this is that users often become highly emotionally invested in the gameplay. We ask that all users treat each other in a manner that keeps the game fun and safe, and hope that you will treat each other with a sense of sportsmanship and respect.

    That being said, as a real-time massive strategy war-game, conflict is part of the experience. We'd like to take a moment to clarify where we define the line between gameplay and harassment.

    What constitutes Harassment?

    Any gameplay interactions that fall within the permitted game dynamics, rules, policies, and content guidelines are considered "fair game". Even multiple successive attacks by other players do not, in and of themselves, constitute harassment. Some players are predatory - and this is simply a gameplay decision. We recommend using the Plarium wiki (wiki.plarium.com) and members of our game community for defensive tips and strategies. You may also wish to focus on forming alliances or joining a larger Clan to defend yourself.

    When attacks are accompanied by verbal abuse, threats of physical harm, profanity, racism or any other language or behavior that violates our policies, then this becomes a different matter. If you feel that you are under an immediate credible physical threat, do NOT contact Plarium first. Forward the threat directly to Facebook Support and/or to local law enforcement.

    In non-critical situations we ask that you report these situations to the offender’s Clan Leader, designated game community administrator, or to Plarium Staff directly. These cases will be investigated on a case-by-case basis and dealt with accordingly. We ask that you take steps not to engage baiting behavior, avoid escalating the situation, and keep detailed records of suspected harassment.

    How do I avoid player harassment?
    There is a game feature that can be utilized to help avoid emerging player harassment situations. Use the “Block User” command while reading your Mail messages. The simple use of this command will effectively eliminate the messages of the specified player on your blacklist and in most cases end a potentially unsettling incident.

    You may also contact the player’s Clan leader to report about the issue.

    How to report harassment.
    If you have taken all precautions as described above, and still feel you are being victimized, you can report this to our Support Stuff with supporting information and screenshots.. We will then review the incident to the extent of our available resources, and may request further evidence or contact the other party. If a player is found to be violating the harassment policy; they will be:
    • First warned against continuing the offending behavior
    • Continued behavior with result in the offending party being placed on a 3-day suspension

    Continued violations will result in a 10-day temporary suspension from the game or permanent suspension of the user's game account, at the discretion of the Plarium Support Team.
  • Naming Policy
    Naming Policy

    The following are examples of Clan names that are NOT appropriate for the game. Some names that do not fall within one of the examples below may still be inappropriate. Plarium Support has final say over what constitutes a violation of the character naming policy.
    • Any name that contains obscene, vulgar, sexually explicit, offensive, profane, anti-gay, content. Any name that includes ethnically, racially or sexually discriminatory content, threatens any real-world hostility toward any specific individual, nationality, race or religion, or promotes the use of controlled substances or other illegal activity.
    • Trademarked names of products, goods, materials or services
    • Names intended to impersonate other players for malicious purpose.
    • Names which impersonate in-game characters, Plarium employees, past or present, for the purpose of misleading other players
    • We include any symbolic or alphanumeric representation that clearly violates spirit of this policy, (ex. J0hn$m17h1$4J3r|{, 1 D0|\|T |ik3 3$kim0s })

    Names found to be in violation of this policy may result in warning, sanctions, or be subject to alteration without notice. When selecting a clan name, please consult our posted guidelines. If you are unsure as to whether a name is appropriate, please feel free to consult Plarium Support Representative.
  • Security Policy
    Security Policy

    We take all threats to the integrity of our players’ personal and account data, our playing community, and our intellectual property extremely seriously. We will do everything possible to ensure a safe and secure environment for our users and for our business and appreciate your assistance.

    Social Network

    The easiest way for people to access your account and personal information is by gaining access directly to your social network account. Follow these guidelines can help you keep your account secure.
    • Remember that NO Plarium employee will EVER request access to your account password and login information. If someone asks you for this information while claiming to be a Plarium employee, immediately contact Plarium customer service and do not share your information.
    • Offers that claim to grant “Free Rubies/Credits” and then ask for your social network login information are one of the most common ways accounts are compromised.
    • Change your passwords regularly and employ different cases, symbols, and numerals when selecting a new password.
    • Do not disclose any private data or personal information to anyone you don’t trust, and be sure to check that you recognize the URL and domain name before sharing any personal or financial data.
    • Check to make sure that secure browsing is switched ON in your account settings.
    • Many offers are used as vehicles for installing malware, viruses, trojans, keyloggers, and other malicious software. Be sure to have the latest antivirus software and exercise caution when dealing with any unfamiliar third party software or links.
    • If you are concerned or suspect that your account has been tampered with for any reason, contact your social network or our Support staff immediately.
    Social network account security is the sole responsibility of the account holder, and Plarium claims no responsibility or liability from any losses or damages incurred as a result of compromised login information or third party security lapses.

    Glitches and Bugs

    While we strive to ensure the quality and integrity of our game, there may occasionally be bugs, glitches, and programming errors that enter the live gameplay servers. If you encounter what you suspect to be a bug, glitch, or error, please report it to Plarium Staff immediately as it may constitute a security risk.

    In situations where a game error can be exploited in any way that compromises the intellectual property rights of Plarium LTD, any willful use of this game errors or bugs will be construed as Malicious Behavior and be penalized accordingly - regardless of whether this course of action resulted in financial loss or an unfair gameplay over other players.

    Malicious Behavior

    This includes any willful attempt to compromise the security of our users, servers, or gaming environment. This may include, but it not limited to, the use of exploits, hacks, cheats, third party software, interference with financial transactions, or the malicious targeting of Plarium or user computers or networks. To help us combat these abuses, we rely on the assistance of our players. If you encounter an individual who appears to be engaging in any of the aforementioned behavior, please report them to us immediately for investigation.

    How to Report Security Violations

    When reporting any suspected Security Violation we ask that all our players to use the following procedure: gather evidence -- be it screenshots, links to profiles, location in the game, etc. -- and then send this in an e-mail to designated Plarium Support e-mail address. We carefully review all of these reports, and depending on our volume it may take some time for us to get back to you. We appreciate your patience.

    Please note in some situations we may be unable to tell you the specific outcome of our investigations, as it may violate the privacy or security of our network or affected users

    We ask that you please DO NOT report these issues on the forums, post links to third party software or files, or send PMs or emails to any other address as this may result in the propagation of embedded viruses or malicious software, the exploitation of impacted users, and spread inaccurate information. By directing all Security Violations through one designated channel, we will be better able to respond to these issues in a thorough and timely manner. We reserve the right to close or delete all threads that discuss Security Violations as we coordinate an official response.

    Violations and Penalties.

    Engaging in, promoting, or encouraging any illegal activity including hacking, cracking or distribution of counterfeit software. 1st offence – 10 days Account Ban. 2nd - Permanent Account Ban
    Advertising websites that contain hacking/cheating programs and procedures; Sending an email falsely claiming to come from a legitimate source in order to steal confidential information to commit fraud and/or theft. 1st offence – 10 days Account Ban. 2nd - Permanent Account Ban
    Exploiting any bug to gain unfair advantage in the game. Communicating information on how to exploit such a bug (either directly or through the public posting) to any other user. Seven (7) days Game Account Ban

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